CareSouth’s Hunter receives SCPHCA “Make a Difference” Award
Tracy Hunter, a Patient Experience Technical Advisor at CareSouth Carolina, was recently awarded the You Make the Difference Award by the South Carolina Primary Health Care Association (SCPHCA).
Santrice Hailey, the Director of Administrative Services at CareSouth Carolina, nominated Tracy for the award.
Tracy has been an employee of CareSouth Carolina for 14 and a half years, starting as a Medical Office Assistant and advancing to her current role. She is highly valued by her colleagues and is known as the “right hand” to Medical Office Assistants (MOAs) as she answers calls, emails, and trains MOAs while being attentive to their needs.
Tracy also conducts “mini audits” to identify areas where CSC teams need improvement and she works closely with them until they have mastered the required skills. During the pandemic, she served as the front-office staff for all major off-site COVID-19 testing, screening over 300 patients.
Tracy’s contributions to CareSouth Carolina have been significant, and her dedication to serving others is evident in her work. She has played an essential role in ensuring that the MOA staff passed their audit in every category, a feat never achieved before.
In her response to the award, Tracy thanked her colleagues, including Santrice Hailey, for their mentorship and coaching since she joined CareSouth Carolina in 2008. Tracy is proud of her work and is passionate about serving others.
“First of all, I want to thank God,” Hunter said. “I want to thank CareSouth Carolina, my Operations Department, front office, and all of my CareSouth Carolina family.”
She lives by two mottos, “while I live, I will graciously serve,” and “the strength of the team is each individual member.” She said she is honored to work for an organization that allows her to play a vital role in helping and serving her community.
Denise Ellis, the Chief Personnel Officer at CareSouth Carolina, remembers hiring Tracy in 2008 and says, “even during her interview, I could tell that she cared deeply for the community and embodied the mission of CareSouth Carolina.”
“She has proven herself over and over again,” Ellis said. “As a Patient Experience Technical Advisor, she is in a position to let her light of compassion shine for all to see. And she does!”
Tracy’s work has helped many patients in the Hartsville, Chesterfield, and Cheraw communities. Her contribution to CareSouth Carolina and the community is appreciated, and she is a deserving recipient of the You Make the Difference Award.